Legal

Privacy Policy

Your privacy is important to us. Learn how DS Africa collects, uses, stores, and protects your personal information.

Last updated: January 22, 2025

1

Introduction

Welcome to DS Africa, the primary brand under Dragon Sino Kenya Limited. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we — operating as DS Africa, Dragon Sino, Dragon Sino Group, DSG, or Dragon Sino Kenya Limited — collect, use, store, and disclose your information when you use our platform, products, and services.

By accessing or using our platform, you consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

2

Information We Collect

Personal Information

When you register, place an order, or interact with our platform, we may collect:

  • Your name, email address, phone number, and physical address.
  • Payment information, including credit card details (processed securely).
  • Account login details, including username and password.

Non-Personal Information

  • Browsing data such as IP address, device type, browser type, and operating system.
  • Usage data, including pages viewed, time spent on the platform, and interaction details.

Optional Information

Feedback, reviews, or any additional data you choose to provide during surveys or inquiries.

3

How We Use Your Information

To Provide and Improve Services

  • Process transactions and fulfill orders.
  • Respond to customer inquiries and provide support.
  • Personalize user experience and recommend relevant products.

Marketing and Communication

  • Send promotional offers, newsletters, and updates (with opt-out options).
  • Notify you of changes to our platform, policies, or services.

Analytics and Performance

  • Analyze user behavior to improve platform functionality and performance.
  • Monitor and prevent fraudulent activities.

Legal Compliance

  • Comply with applicable laws, regulations, and legal processes.
  • Enforce our terms and conditions.
4

How We Share Your Information

  • With Service Providers: Third-party vendors who assist with payment processing, shipping, marketing, or IT support.
  • Within the DS Africa Group: Sharing data with affiliated Dragon Sino Group companies for internal administrative purposes.
  • Legal Obligations: When required by law or to protect our rights, users, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5

Cookies and Tracking Technologies

What Are Cookies?

Small text files stored on your device to enhance user experience.

How We Use Cookies

  • Remember login details and preferences.
  • Analyze site usage and measure performance.
  • Deliver targeted advertisements.

Managing Cookies

You can control or disable cookies through your browser settings, but this may affect platform functionality.

6

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Dragon Sino Kenya Ltd

Office Suite 2.7, 100 Ngong Lane

P.O. Box 10270-00100

Nairobi, Kenya

Email: hello@dragonsino.com

© 2026 DS Africa — Dragon Sino Kenya Limited. All rights reserved.

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