Legal

Returns Policy

At DS Africa, we are committed to ensuring customer satisfaction. Learn about our returns, exchanges, and refunds process.

Effective Date: January 22, 2025

At DS Africa (operating as Dragon Sino, Dragon Sino Group, DSG, and Dragon Sino Kenya Limited), we are committed to ensuring customer satisfaction with our products and services. This page outlines our policies and procedures for returns, exchanges, and refunds. Please read carefully to understand your rights and obligations.

1

General Return Policy

Eligibility for Returns

  • Items must be returned in their original condition, unused, and with all packaging and accessories intact.
  • Returns must be initiated within 14 days of delivery unless otherwise specified.

Non-Returnable Items

  • Certain items such as personalized products, perishable goods, or clearance items are non-returnable.
  • Specific exclusions will be detailed on the product page.

Proof of Purchase

A valid proof of purchase or receipt is required for all returns.

Inspection

All returned items will be inspected upon receipt. Refunds or exchanges will only be processed if the item meets the return criteria.

2

Return Costs

  • Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a fault on our part (e.g., defective or incorrect items).
  • Shipping Labels: Customers may choose to use our provided return shipping label (fees apply) or arrange their own shipping.
3

Refund Policy

  • Processing Time: Refunds will be processed within 7–10 business days after the returned item is received and inspected.
  • Method of Refund: Refunds will be issued to the original payment method used for the purchase.
  • Deductions: Refund amounts may exclude shipping and handling fees unless the return is due to our error.
4

Exchanges

  • Conditions: Exchanges are subject to product availability and must meet the general return criteria.
  • Process: To initiate an exchange, please contact our customer service team. We recommend reserving your replacement item as soon as possible.
5

Defective or Incorrect Items

  • Reporting Issues: If you receive a defective or incorrect item, please contact us within 7 days of delivery for assistance.
  • Resolution Options: We may offer a replacement, exchange, or full refund based on the circumstances.
6

How to Initiate a Return or Exchange

01

Contact Us

Reach out to our customer service team through the contact information provided below. Include your order number and details of the item(s) you wish to return.

02

Prepare the Item

Securely package the item to prevent damage during transit. Ensure all original components are included.

03

Ship the Item

Use the provided return label or arrange your own shipping to the address specified by our team.

7

Contact Information

Email: hello@dragonsino.com

8

Amendments to this Policy

This Return Policy may be updated from time to time. Changes will be posted on this page with a revised effective date. Please review periodically to stay informed.

© 2026 DS Africa — Dragon Sino Kenya Limited. All rights reserved.

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